Revenue

How to Contact Revenue in Ireland: A Comprehensive Guide

Revenue, officially known as the Office of the Revenue Commissioners, is the Irish government agency responsible for tax collection, customs, and duties. Whether you’re a PAYE worker, self-employed, a business owner, or simply need clarity on a tax matter, contacting Revenue may be necessary at some point. This guide outlines the most effective ways to get in touch with Revenue in Ireland and manage common queries smoothly.

1. Why You Might Need to Contact Revenue

Individuals and businesses reach out to Revenue for a wide range of tax-related reasons, including:

Personal Tax Affairs (PAYE/Employee Issues)

Checking tax credits or updating tax details after starting a new job.
Querying your Tax Credit Certificate (TCC) or cumulative tax basis.
Requesting refunds for overpaid tax or emergency tax adjustments.

Self-Employed or Business Tax

Filing or amending income tax returns through ROS (Revenue Online Service).
Registering for VAT, PAYE for employers, or Corporation Tax.
Clarifying deductible business expenses or submitting supporting documents.

Property & Capital Taxes

Paying Local Property Tax (LPT) or updating ownership details.
Filing for Capital Gains Tax (CGT) or Capital Acquisitions Tax (CAT).
Managing Revenue clearance for property sales or gifts.

Customs and Excise

Importing goods, vehicles, or dealing with customs declarations.
Understanding duties, VAT on imports, or the AEP system.

MyAccount or ROS Access

Setting up or recovering login details for Revenue’s online platforms.
Resetting your password or changing linked contact details.

Complaints or Compliance Notices

Responding to audit letters, compliance checks, or penalties.
Making a formal complaint about a decision or service issue.

2. Using the Revenue Website

The Revenue website (www.revenue.ie) is your first stop for most tasks. It offers a wealth of resources and self-service tools.

Key Online Services

MyAccount (for PAYE users): Manage your tax credits, request refunds, view your employment and tax history, and update personal info.
ROS (Revenue Online Service): For self-employed individuals and businesses to file returns, pay taxes, and access correspondence securely.
LPT Portal: Pay or manage Local Property Tax, confirm valuation bands, or notify Revenue of property ownership changes.
Help Centre & Guides: Extensive step-by-step guidance on topics ranging from tax returns to customs processes.

When to Use the Website

To carry out common tasks without needing to speak to an agent.
To check if your query is addressed in FAQs or downloadable guides.
To submit documents securely via your MyEnquiries portal.

3. Calling Revenue’s Phone Services

While many issues can be resolved online, sometimes it’s necessary to speak to someone directly. Revenue operates several dedicated phone lines based on query type.

Main Revenue Contact Numbers (Ireland)

PAYE (Employees): 01 738 3636
Self-Assessment/ROS Helpdesk: 01 738 3699
Business Taxes: 01 738 3630
Customs and Excise: 01 738 3671
Local Property Tax (LPT): 01 738 3626

These numbers are subject to change, so it’s a good idea to verify on the Revenue website’s “Contact Us” page before calling.

Hours of Operation

Monday to Friday: 9:30 AM – 1:30 PM (some lines may vary)
Closed on weekends and public holidays.

Tips for Calling Revenue

Have your PPS number and any relevant documentation or references ready.
Be specific and concise with your query to help the agent direct your call.
Expect call volumes to peak around key filing or payment deadlines (e.g., end of October for self-assessment tax).

4. Using MyEnquiries for Secure Messaging

What is MyEnquiries?

MyEnquiries is a secure, online messaging tool available via MyAccount and ROS. It allows you to submit questions or correspondence to Revenue and receive responses directly to your online account.

How to Use MyEnquiries

Log in to MyAccount or ROS.
Navigate to “MyEnquiries” and select the relevant category.
Attach documents or screenshots if needed to support your question.
Wait for a reply (usually within a few business days, though times may vary depending on the nature of the request).

When to Use It

For non-urgent but complex queries that may require documented responses.
To maintain a record of your interaction with Revenue.
If you prefer written correspondence over calling.

5. Revenue’s Online Tools & Calculators

Revenue offers several online calculators and tools to help you understand or plan your tax obligations:

Tax Credit Calculator
Pay and File Deadlines Checker
Local Property Tax Estimator
Capital Gains Tax Calculator
Vehicle Registration Tax (VRT) Estimator

These are useful for quick assessments and ensuring you’re compliant before submitting returns or payments.

6. Social Media and Updates

While Revenue is not a customer-service-focused organization on social media, it does maintain channels for official updates and announcements.

Social Media Accounts

Twitter: @RevenueIE
LinkedIn: Revenue Commissioners – for professional updates and recruitment.

Tips for Social Media

Don’t post personal or financial information.
Use these platforms to stay informed of deadlines, new regulations, or scams.
For personal account queries, always use MyEnquiries or phone lines instead.

7. Common Issues and Solutions

I Overpaid Tax or Was Emergency Taxed

Log into MyAccount to view your tax credits and request a refund.
Submit an updated employment or income detail if required.

I Forgot MyAccount or ROS Login Details

Use the “Forgot your password?” or “Retrieve my login” options on the login pages.
Call the relevant support line if you’re unable to reset online.

I Received a Compliance Letter

Read it carefully and reply by the specified deadline.
Use MyEnquiries to respond securely or call the Compliance Division if listed.

I Need Help Filing a Return

Use the step-by-step guides in the Revenue Help Centre.
Consider hiring a tax agent if the return is complex or time-sensitive.

8. Making a Complaint

If you’re unhappy with how Revenue handled your query or decision, you have options to escalate the matter.

Steps to File a Complaint

Contact the division that handled your case first and ask for clarification or review.
If unresolved, submit a formal complaint via:
- MyEnquiries under the “Complaints and Feedback” section.
- By post to:
  Office of the Revenue Commissioners
  Complaints and Review Unit
  Ground Floor, Áras Áiligh
  Ashtown Gate, Dublin 15
  D15 W638

External Review
If you’re still dissatisfied, you may refer your complaint to the Office of the Ombudsman.

9. Conclusion

Revenue Ireland offers several channels for individuals and businesses to manage their tax affairs—whether it’s through MyAccount, ROS, dedicated phone lines, or the secure MyEnquiries platform. By using the appropriate method based on your issue, preparing key information like your PPS number, and being aware of peak times, you can make your experience smoother and more efficient. From claiming refunds to navigating self-assessment or dealing with audits, the resources and supports are there to help you stay compliant and informed.

Let me know if you’d like this adapted for a particular audience—like business owners, non-residents, or students—or if you want it shortened for a blog or newsletter format.